Tuesday, April 16, 2024 7:10 PM
Subject: Great service!
Dear Amber,
I wanted to extend a heartfelt thank you for taking the time and effort to correct the order mistake, and send me the correct mouse.
I am incredibly grateful for your diligence and attention in resolving this issue so swiftly and efficiently.
The joy and relief my daughter experienced brought a ray of sunshine into our home.
Your professionalism and exceptional customer service are truly remarkable.
It is individuals like you who make all the difference in the shopping experience and foster lasting connections with customers, especially when it comes to e-business.
Once again, thank you from the bottom of my heart,
With all my gratitude and best wishes,
Hortense from France
Sent via email
Saturday, April 13, 2024 4:38 PM
Subject: Service!
Hi Kirsten ,
Thankyou for checking to see if I have received the refund ok. Yes I have thankyou :).
I would like to say, your customer service is great! Very efficient, friendly and helpful.
I will most certainly order from you again,
Many Thanks and Kind Regards
Julie
Sent via Galaxy
Tuesday, April 9, 2024 8:50 AM
Subject: Great service!
Good Morning Fleurtations
I just wanted to thank you for my recent purchase of a Jellycats soft toy.
Your service has been absolutely excellent and I’m so pleased with the birthday gift.
Many thanks once again,
Kind regards
Karen W
Sent via iPhone
Wednesday, February 14, 2024 5:47 PM
Subject: Great service!
Hello,
I just want to say a big thank you to the staff of Fleurtations who were involved in the process of my recent purchase.
The product (Jellycat medium smudge rabbit) arrived quickly and in a great condition, that I feel it must be under good management to be able like this.
I’m very satisfied with my order. And the toy brings me much joy and happiness. Thank you very much for delivering such wonderful service!
Anchi Chang
Sent via Email
Monday, November 6, 2023 3:46 PM
Subject: Enquiry about Fleurtations
Phoned today to find out about an order and what a lovely pleasant young women dealt with my call really helpful and understanding she is an asset
…the item has also just arrived thank you
mrs Mary Rochford
Sent via Email
Thursday, July 20, 2023 9:55 AM
Subject: Jellycat Fan Ordering Lilla Och Stora Björn
Hello
I've always collected Jellycat toys.
I love their quirky characters and super soft huggability and they are always excellent quality.
You are my go to stockists as you have so much choice at a really excellent price and you do not have to spend a fortune for free delivery.
You despatch my toys so quickly and I receive them super fast and I am always excited for their arrival.
After seeing the video you had on Facebook for the new brand you stock Lilla Och Stora Björn I decided to buy the grey bear.
Well he came yesterday and I'm not disappointed.
The fur is so soft, as soft as the softest ever Jellycat. He's adorable.
Thank you for your excellent service and for providing me with so much joy with cuddles when my health is poor and I find soft toys help comfort me.
Take care and thanks again
Janet S
Saturday, July 15, 2023 8:29 AM
Subject: Jellycat Customer Service
Good morning Jade,
Thank you so much for your help and updates, such refreshing, polite and diligent customer service 😊
The Octopus is now at its new home with a delighted Daughter😃
Thank you again and I will hesitate to use your company again when looking out for Jellycats.
Have a happy weekend.
Kind regards,
Ms C L Neale
Sent from my iPhone
Saturday, February 25, 2023 4:42 PM
Subject: Jellycat Customer Service
Hi
Thank you very much for a great service (and a lovely rabbit)
Regards
Alison G
Sent via Email
Saturday, February 25, 2023 12:04 PM
Subject: Jellycat and Monty Bojangles Customer Service
Hi
I just wanted to say thank you very much for my order. Very pleased and such a quick turn around. Would definitely recommend you to others.
Regards
Vicky B
Sent via Email
04 February 2023 16:21
Subject: Jellycat Ice Cream
Hi Kirsten,
I just wanted to thank you very much for taking the time to email me the tracking number for my order.
The jellycat ice cream has arrived safe and well!!!!....and my daughter is over the moon that it’s arrived in time to give the gift on Monday.
You wouldn’t think that they are 18 years of age!!!!.....apparently, you are never too old for a Jellycat!!
Many thanks once again for all of your help,
Kind regards,
Sharon H
Sent via Email
11 January 2023 23:16
Subject: Jellycat Bashful Cream Bunny
My daughter absolutely loves it. Thanks again for the excellent service.
Vicky S
Sent via Email
21 December 2022 17:11
Subject: Thank you
Hello
Just wanted to say big thank you for the quick delivery of my order of the jelly cat black amore cat.
It was a last minute ask to Father Christmas from my daughter & I was worried it may not come with the postal strikes.
I’ll have a happy girl Christmas Day
Thanks again
Andrea D
Sent via Email
13 December 2022 11:51
Subject: Re: Jellycat Lingley Bunny Soother Order
Thank you so much for all your help! Fantastic service!
Rachael R
Sent via Email
25 November 2022 11:01
Subject: Re: Jellycat Order
Thank you so much- your customer service is exemplary.
Carol
Sent from Yahoo Mail for iPhone
05 August 2022 19:53
Subject: Re: Jellycat Order
Hi Amber
Thank you very much. Yours and Jade’s brilliant response time and excellent customer service has helped with the delay :)
I look forward to receiving the flowerlette rose and will keep and eye on your website for the lemon Tarte.
Many thanks
Kind regards
Tasha
Sent via Email
11 July 2022 11:54
Subject: Re: Jellycat Order
Thank you so much！You are so nice😇😇☺️
晨阳 于
Sent via Outlook
26 June 2022 09:29
Subject: Re: Jellycat Order
A MASSIVE THANKYOU FOR COMPLETING THIS ORDER IT REALLY HAS MADE MY DAY. IVE BROKEN MY ARM AND THIS CUTE BUNNY HAS MADE ME SMILE
THANKS FOR KEEPING IN TOUCH ALONG THE WAY.
THANKYOU AGAIN
ALISON
Sent via email
22 June 2022 13:19
Subject: Re: Jellycat International Delivery - We can only send Jellycat to the UK after a change in Jellycat's Terms and Conditions
Oh my goodness this breaks my heart. We will surely miss you 😭💔 thank you for being the amazing jellycat retailer for us for years.
Even shipping from the UK you always had super fast shipping.
Thank you for explaining and one day.. maybe one day all my littles can see you all in person. Thanks again! ♥️
Audrey
From the USA
Sent via email
10 June 2022 17:07
Subject: Re: Jellycat Order
Thank you for delivering great customer service.
Thanks so much for getting back to me so quickly. I really appreciate your customer service.
Regards,
Ellen
Sent via email
08 June 2022
Subject: Re: Jellycat New Releases
Looking forward to seeing all the new releases!
Thank you so much for my delivery last week. They are beautiful.
My little boy absolutely loves his large silver bunny. x
Rebecca M
Sent via Facebook
Fleurtations on Facebook
08 June 2022 12:54
Subject: Re: Jellycat
Thank you!
Your website has such a great selection of Jellycat toys and your shipping rates are so reasonable, I am so glad I found your site and will be visiting it again!
Trent
Sent via email
01 June 2022 09:44
Subject: Re: Jellycat Cosy Crew Lobster
Hi there
I have just received the cosy crew lobster I ordered yesterday.
Thanks for such a prompt service. It will make my daughters day tomorrow it’s her 18th birthday and I’ve told her she’s too old for a teddy !!!!
Many many many thanks
Kaye S
(I need to order an curvie elephant too ) !!!
Sent via email
25 May 2022 07:26
Subject: Re: Jellycat Percy Penguin Soother
Dear Amber,
I have received my order and we are so happy, me and my wife have been trying to get a hold of a Percy penguin soother for a long time. They have been sold out all over.
Thank you so much for good service and fast shipping.
Kind regards
Yujie
Sent via email
23 May 2022 16:42
Subject: Re: Jellycat Coffee-to-Go Bag
Hi Marrisa,
Thank you for your patience and your kindest help! Hope you have a nice day!
Best wishes,
Tomas
Sent via email
21 May 2022 14:56
Subject: Re: Jellycat Nessie
Thank you very much Lovely Ladies at Fleurtations for my loch ness monster, received super-quick too,
delighted xx
Lesley S
Sent via email
18 May 2022 12:12
Subject: Re: Jellycat Hibernating Fox and Mouse
Good morning Amber and the Fleurtations team,
Oh my goodness!!! The package arrived with these beautiful little Jellycat wonders…..Hibernating Fox and Hibernating Mouse.
They are perfect, I am extremely happy with them and my little grandchildren are going to love them.
I am so happy I waited for them to come back into stock.
I would also like to thank you all for your excellent customer service and care. I very, very much appreciate it.
I shall definitely continue shopping on your site. Take good care and have a fabulous summer.
Regards,
Gail.
Sent from my iPad
14 May 2022 18:43
Subject: Re: Jellycat Bredita Duck Soothers
Dear Marrisa,
I just wanted to say thank you very much for the replacement ducks that arrived today in perfect condition.
Your company has always been very helpful and quick with any queries over the years I have been ordering ducks from you.
Kind regards
Janet
Sent from my iPad
10 May 2022 01:52
Subject: Re: Jellycat Order
Thank you so much they arrived yesterday. Love them. Very fast delivery.
Thank you once again Roselle
Sent via email
09 May 2022 14:30
Subject: Re: Jellycat Order
thank you, appreciate it loads you’re brilliant x
Charlotte
Sent via email
06 May 2022 16:51
Subject: Re: Jellycat Order Tracking Number
Dear Amber,
It is my pleasure to receive your email along with the tracking number.
I am delighted to learn that my order is currently in transit.
Thank you very much and have a good weekend.
Best regards,
Jason T
Sent via email
03 May 2022 13:44
Subject: Re: Enquiry about Fleurtations
Ahh thanks that’s amazing.. no worries I know you would be closed over the weekend 😊👍🏼
I will definitely Order from you again..and highly recommend you.. your customer service has been amazing 🤩
Thanks again
Kaz x
Sent from my iPhone
30 April 2022 14:26
Subject: Re: Jellycat Sage Dragon
Hi Fleurtations,
Can I just say a huge THANK YOU to your company and especially the lovely person I spoke to yesterday morning. Sadly I didn't make a note of her name but she was so helpful and friendly!
I had just ordered a Jellycat Little Sage Dragon to be sent to my daughter and asked if there was any chance of adding a note.
Your lovely colleague said that would be fine and proceeded to make a note of what I wanted.
My daughter who is feeling a bit down in the dumps isolating with covid received him this morning :) !
I asked if there was a note in it and she sent me a photo ...he had a card tied round his neck with green ribbon...so lovely!
In this time of still struggling to communicate with companies due to covid/financial/?? issues I just want to congratulate you on having such an excellent company with such wonderful staff.
With my thanks and appreciation
Lynn H
Sent via Email
30 April 2022 08:00
Subject: Re: Jellycat Birling Robin
Bless you, thank you so much for organising that for me, you are a complete star!
Have a lovely, long weekend and thanks again.
Jodi xx
Sent via Email
Apr 21, 2022, 9:38 PM
Subject: Re: Jellycat Brambling Pig
My son absolutely loves his brambling pig 🐷
Stevie S
Sent via Facebook
15 April 2022 15:40
Subject: Re: Jellycat Order
Hi Jade,
Thank you for your email. I completely understand this is a very difficult time with jellycat.
I am happy to wait for snow dragon to complete my collection as your prices are very good.
I'm happy to wait just that little bit longer for Ricky rain frog, he will be worth it 😊.
I'm happy to wait for your Jellies to come back into stock as I'm very happy with the service I get from you guys, and your prices.
Thank you again
Regards
Emma M
Sent via email
11 April 2022 15:29
Subject: Re: Jellycat Bartholomew Bear Order
Hello!
I believe your response is quite prompt. I understand you must have a lot of emails to work through!
I appreciate your personal care.
I am quite pleased to wait, thank you! I knew it would be a few months and I am still satisfied with that.
My daughter’s very special bear that she’s had for 13 years is the large Bartholomew, so for her 14th birthday in August I’m hoping to give her the HUGE Bartholomew!
Thank you so much for the updated timeframe, I truly appreciate your taking time for me.
Peace and kind regards,
Sky A
Be brave and kind
Sent via email
31 March 2022 10:48
Subject: Re: Jellycat Order
Thanks very much, I really appreciate it.
I will use your services again soon, I have lots of friends of pregnant mates haha
Liz
Sent via email
30 March 2022 22:39
Subject: Re: Jellycat Axolotl Order
Thank you for the Axolotl which arrived today.
My son absolutely adores it. He has had the biggest smile on his face since he got home from school.
Jenny
Sent via email
28 March 2022 17:50
Subject: Re: Jellycat Gus Gryphon Order
Hi Jade!
thank you so much for your reply.😁 I was just confused as I would of normally had my order by this time as you deliver a great service and just wanted to make sure my order had gone through.
Its very kind of you to offer me a wee jellycat for the delay.
Thank you so much in advance for this.
Kind regards
Morag
Sent via email
25 March 2022 23:21
Subject: Re: Jellycat Order
Hi Jade!
Yes, I adore my bunny very much. He’s perfect for the spring! My sausage just arrived safely too! Your shipping is perfect and so quick!
I hope you have a wonderful weekend!
Sending love from California,
Melissa
Sent from my iPhone
17 March 2022 19:55
Subject: Re: Jellycat Order
Dear Amber,
Thank you for letting me know
I have been collecting Jellycat for a little while but only just discovered your wonderful shop!
Kind regards + stay safe
Mary
Sent via email
17 March 2022 16:07
Subject: Re: Jellycat Smudge Elephant Order
Elephant arrived today, very pleased.
Thank you for the very fast delivery, I am impressed with the service.
Kind regards
Glynis
Sent via email
16 March 2022 14:07
Subject: Re: Jellycat Fuddlewuddle Donkey Order
Dear Amber,
I'm more than happy to wait for the Fuddlewuddle Donkey to come back in stock as the hospital visit that the bunny mug was meant for is in only a few hours, so the extra few week's delay doesn't matter anymore.
The recipient adores donkeys and fuddlewuddles so they're happy to wait too. As for the book bag, I'm sure my tote bag will suffice for the next few weeks.
On a slight tangent, could you please tell me the best place to leave a review for Fleurtations?
I've been meaning to ever since I first bought from you back in 2020 as I've been consistently impressed by both the quality of customer support and the prices (a rare combination in the age of Amazon and Aliexpress).
Many thanks,
Lilith S
Sent via email
14 March 2022 22:04
Subject: Re: Jellycat Order to New Zealand.
Hi Marissa,
Thank you so much. You guys have amazing customer service and I will definitely be ordering lots more in the future.
Thanks again,
Ana
Sent via email
11 March 2022 13:05
Subject: Re: Fleurtations Order: Odell Octopus Soother - Update.
Oh wow....that's great news!
Thank you so much for your help with all my orders - I will definitely be ordering from you in the future as your customer service is great and delivery so fast!
Thanks again,
Lindsey M
Sent via email
04 March 2022 15:55
Subject: Re: Jellycat Smuffle Cat
My many thanks for the delivery of my order today, 1st time of ordering from Fleurtations, very pleased with my prompt delivery, exactly as you stated!
Thank you
Barrie
Sent from my iPad
02 March 2022 18:27
Subject: Re: Jellycat Order
Hi
No problem. Thank your to the update and for processing the changes to my order. I would like to thank you and the team for being so helpful with this order.
Had an update today that my little Nephew will be arriving earlier than planned so I am grateful to be able to have his gifts ready for his arrival.
I look forward for placing orders with you in the future.
Kind regards
Emma
Sent from my iPhone
02 March 2022 13:45
Subject: Re: Jellycat Order
Thank you so much Marissa, really appreciate the response.
Have a good day.
Many Thanks
Sarah
02 March 2022 06:54
Subject: Re: Fleurtations Order: Blossom Sage Bunny Medium
Hello,
Thank you so much for your email below! I appreciate the update and completely understand about the delays you are experiencing.
I am happy to wait for the Blossom Sage Medium bunny to arrive. You can ship it out to me with the Bashful Fudge Medium bunny that you have already picked out, together.
You have a wonderful store and I look forward to buying more Jellycat bunnies from you!
Best regards,
Anthea
Sent via email
23 February 2022 13:12
Subject: Re: Jellycat Bashful Bunnies
Three bunnies have safely arrived, one to go!
Thanks so much, as always, for your excellent service.
Smiles, Claire
Sent via email
17 February 2022 11:21
Subject: Re: My Jellycat Praying Mantis Order
My order arrived yesterday and I was very happy. Thank you for dispatching the item so quickly
Emily
Sent from my iPhone
03 February 2022 17:37
Subject: Jellycat Order Arrival
Thank you so much Amber for update
It's for my daughter's birthday, who is an Amber too!
Hopefully it will be here soon
Thanks again for your help.😊
24 January 2022 18:14
Subject: Jellycat Order: Kara Kangaroo
Dear Fleurtations
One happy little girl on her return from school, thank you.
Sorry that the first one was lost and you will have the additional paperwork with Royal Mail but thank you very much for the excellent customer service that you have shown.
With the kindest regards
Sara
Sent from my iPhone
21 January 2022 12:42
Subject: Jellycat Order: Tumblie Duck - Update
Hi
Thank you for your email ... we totally understand the difficulties that you are currently experiencing and are more than happy to
wait for you to despatch the little duck once you recieve it ... this is not a problem for us.
very grateful that you let us know - excellent customer service.
Kind regards
Tom and Karen
Sent via email
19 January 2022 16:27
Subject: Jellycat
Oh wow, amazing customer service, thank you so much!!
Will continue ordering our beloved jelly cats and gifts through your website!
Thanks again and for the quick reply!
Brooklyn :-)
Sent via email
09 Jan 2022, 3:34 PM
Subject: Recommends Fleurtations
My jelly-mail from fleurtations arrived today & omg they are even better in person 💕
there was a tiny hiccup with this order but quick message to them & it was sorted ASAP highly recommended fleurtations 10/10 customer service, quick reply’s, & quick delivery 🥰so many beautiful products
Becca
Sent via Facebook
06 January 2022 16:38
Subject: Jellycat order
Hi Amber
No need to apologise - you’ve been great with updates/timescales.
I’m happy to wait, thanks!
Tammy :)
Sent via Email
04 January 2022 19.46
Subject: Fantastic experience!
Fantastic experience while shopping with this shop,
I ordered an item which was out of stock but there was an option to pre order while they waited for stock from their suppliers, unfortunately this took a long time due to covid etc, but I was constantly kept fully up to date, given option if I wanted to continue to wait, pick another item or have a refund.
I couldn’t have asked for better, I eventually saw another item I liked so swapped and this was done with no hassle and fast dispatch & delivery!
They have the best range of jelly cat toys that I’ve seen at unbeatable prices! Highly recommend! Will be shopping with you again! Thank you 🙂
Ashledigh
Sent via Facebook
23 December 2021 12:12
Subject: Thank you!
Good morning,
I'm sorry to bother you at this busy time, but I just wanted to thank you for your excellent service.
I know you have had problems getting Jellycats deliveries, and I was fully prepared for the necessary delay into the new year, but I received my last parcel today and I am so grateful to you for taking the trouble to get it to me before Christmas.
It has honestly made my day!
Wishing you all the best for a merry Christmas and a Happy New Year.
Many thanks again,
Victoria Walton
Sent via email
22 December 2021 17:56
Subject: Jellycat Fabulous Fruit Wooden Basket - Update.
Dear Kirsten
Many thanks for the update on my order, and your kind apologies.
I'm not in any rush for the item (& other veg I know will also hopefully be available next month) so am fine for it to wait for dispatch all together - I knew they wouldn't be in stock until January.
Merry Christmas to you!
I received my Fleurations avocado bag from you a couple of weeks ago - absolutely love it!
best wishes
Jules
Sent via email
12 October 2021 11:29
Subject: Jellycat Jiggle carrot
I just want to thank you so much for your superb customer service.
My daughter only wanted one thing for her birthday which she announced yesterday. The jelly cat jiggle carrot has arrived safely and speedily today.
Thank you so much.
Emma
Sent from iPhone
Hello Kirsten,
Thank you very much for your email and keeping me updated with the progress of my order, it’s much appreciated.
How very kind of you to include a little gift as an apology. The ordered bunny is a birthday gift for my 5 year old daughter, so she’ll be super excited to receive an added extra special gift from you.
Thank you for being so helpful this week and keeping me informed. Your personal help and kindness shows fantastic customer service and really does go a long way.
You are a credit to the company you work for!
Many thanks,
Beverley R
15 August 2021 06:37
Subject: Thank you! Goods Received.
Dear Kirsten and all of the staff at Fleurtations,
Thank you very much for your excellent service.
My order of Jellycat animals arrived today safely. It is very swift despatch and well-packaged.
I am very pleased with this purchase. That brings happiness.
Your broad range of Jellycat items are astonishing.
I highly appreciate your superb service once again.
I wish you very best and good health.
With kind regards,
Takaaki
Japan
12 August 2021 15:07
Subject: Enquiry about Fleurtations
Hello Kirsten.
I could kiss you!!!
Thank you so much I have been searching everywhere for this bunny, trust me to get the one jellycat that’s hard to get.
I would love this so tell me how to order
Again thank you so much
Kerry
Sent from iPhone
23 July 2021 09:35
Subject: Small Buttermilk Bunny by Jellycat
Great! Thank you again, Adam, for a wonderful experience with ordering from Fleurtations.
Looking forward to receiving Bunny A!,
Warmly,
Tina
Sent via email
17 July 2021 11:03
Subject: Jellycat Livi Leopard Order
I’d like to say thank you to the member of your team who dealt with our order earlier this week after we received the wrong Jellycat toy.
We received the correct replacement the very next day to the delight of my daughter who had been so disappointed by the mistake and was desperate to have her new toy in time for a play date.
Thanks also for supplying a returns envelope so that we could return the original so easily (I posted it yesterday).
Thank you for dealing with our problem so promptly. Your customer service is excellent.
Much appreciated,
Suzie
Sent via email
05 July 2021 12:59
Subject: Jellycat Order to Australia
Ohhhhh Diane
YOUR WONDERFUL
THANKYOU SO MUCH
I’m so grateful
Warmest wishes and thanks
Jackie
Sent via email
05 July 2021 12:04
Subject: Jellycat Enquiry
Hello
Firstly, may I say what a fabulous website you have! I'm blown away with all the choices you have listed.
My query actually relates to Jellycat items that state that they are pre-order for Christmas 2021. How does this work please?
Many thanks for your time.
Elaine O'Donnell
Sent via email
10 May 2021 09:09
Subject: Jellycat Fuddle Wuddle Puppy
Hi,
my names maureen j.,
just wanted to let you know I received my item and love it to bits
thankyou for getting it to me so soon
Sent via email
12 March 2021 11:30
Subject: Jellycat Linus Seal
Dear Fleurtations,
Wow. Thank you so much for Linus, and his son - what an incredibly kind gesture.
I am 24 and suffer mental health difficulties which is why I ordered the soft toy (my house doesn't allow dogs and they're the closest you can get!)
Sometimes I feel a little embarassed to be treating myself to something so juvenile but the obvious care that went into fulfilling this one stranger's order with kindness, clarity and care has truly made my week.
Thank you so much for posting it first class and your great customer service.
I will be leaving as many reviews as I can. I hope your business is coping throughout the pandemic and I will definitely be supporting in the future.
Best wishes,
Abi
Sent via email
23 February 2021 10:56
Subject: Jellycat Snow Dragon
Dear Adam at Fleurtations
Thank you for your prompt service.
I am so appreciated all the kindfull help always.
We are big fun of your product and look forward to working with your company for good.
Thank you
Misuzu Yoshiike
JAPAN
22 February 2021 18:18
Subject: Fleurtations- Amuseable Blubell
Hi Cate -
Many thanks for the update and we'd guessed as much when we saw it seemed out of stock everywhere.
We'd like to wait until it can be delivered please - it's for my sister in memory of our Dad who died last year so we're in no hurry.
Thanks to you and your colleagues who've done a brilliant job getting all our orders out in good time over the last year, we really appreciate it and will continue using your site.
Stay safe most of all.
Kind regards,
Celia
19 February 2021 12:47
Subject: Fleurtations Jellycat Order
Hello.
Mr sweetcorn arrived today. Thank you. Your service is fantastic, and your communication.
I order all my jellycat from you and so does my friend.
Take care.
Gemma
Sent from Yahoo Mail on Android
18 February 2021 16:17
Subject: Fleurtations Order: Bumbly Bear Large
Hello Kirsten
Just to let you know Large Bumbly has just arrived!
The recipient (he isn’t for me, honest) is very pleased with him and is now united with an original Small Bumbly!
Many thanks
Linton
Sent from my iPhone
18 February 2021 13:19
Subject: Jellycat Order
Hi Kirsten and Adam,
THANK YOU SO MUCH FOR SENDING OUT A TOAST NOW INSTEAD OF IN 3-4 WEEKS!
Moss LOVES his toast and Baby Barker I'm sure will love her Odell when she finally arrives in the world.
My sister is really please will them too. Thank you so much
Kind regards
Florence
13 February 2021 12:55
Subject: Jellycat Delivery
First class service! You are our number 1 go to for Jellycat teddies.
My two little girls will be over the moon xx
Lindsey G
Sent from my iPhone
05 February 2021 12:10
Subject: Customer service
I just wanted to email saying the customer service i received was absolutely amazing.
I feel bad because I can't for the life of me remember the ladies name (forgive the assumption of gender please) but she listened to me ramble (much like this email) and we found a positive solution and everything was rectified and sorted within a phone call.
I can appreciate that efficiency.
As such if the Riverside ramblers mole (or the irony of rambling about ramblers) comes into stock I would like to purchase it from your good selves rather than from jellycat or amazon.
I will try and review you online as well as I appreciate that is how the world works.
Have a lovely day and I wish you all the success you can have in these trying times.
Yours sincerely
Kyle Woods
Support worker
Obviously failing comedy writer but all round Nice guy.
29 January 2021 11:55
Subject: Jellycat Order
Hello,
I received my order today and it’s beautiful! Thank you so much for your great customer service and speedy postage, it’ll be a much appreciated gift!
Megan T
28 January 2021 16:20
Subject: Jellycat gift order
That's amazing 💗thank you so much. excellent customer service :)
Libby
(In reply to: Of course, no problem we will get the message added to the order for you.)
28 January 2021 11:11
Subject: Thank you
Hi,
I spoke to a wonderful man two days ago about some avocado booties that got lost in Glasgow.
The replacement pair have just arrived and I just wanted to say a big thank you for being so accommodating and just an all round great human!
Have a good day!
Zoe
21 January 2021 22:58
Subject: Jellycat Order
Hi,
Just wanted to thank you for doing a fab job with the messages on these gifts i sent directly to a friend.
I assumed it would just be on the delivery note, so thanks for making the extra effort, my friend and her children loved them.
Ruth
Sent from my Galaxy
15 January 2021 18:55
Subject: Jellycat Order
Thank you so much, it arrived today and I’m THRILLED. They’re gorgeous.
Will be placing another order ASAP 🙊
Thanks
Emma
Sent from my iPhone
14 January 2021 09:22
Subject: THANK YOU!!
Hi Diane,
Yes, Louie Lion arrived yesterday and my Daughter cried with joy! Thank you so much for your communication.
Stay safe and I know we’ll be ordering from you again very soon as we have a passion for Jellycat here.
X
Sent from Cat's iPhone
27 December 2020 10:17
Subject: THANK YOU!!
Thank you so much for sending my order, Beatrice Butterfly!! It arrived Christmas Eve and was delivered by Santa to my niece on Christmas morning!!!!!
She loves it.
Thank you!
Best wishes and many blessings to you in 2021.
Natalie J
23 December 2020 13:16
Subject: Re: Jellycat Order
Amazing customer service! Thank you so much. I hope you all get to rest and have a merry Christmas
Kind regards
Charlotte S
21 December 2020 18:02
Subject: Re: Jellycat Order
Hello,
Just to let you know, I received my jellycat cat in the post today - thank you!! It’ll make one little girl very happy this Christmas!
Many thanks and kind regards,
Steph
13 December 2020 10:03
Subject: Re: Jellycat Bashful Seal Order
Hi there,
I just wanted to let you know that I received my jelly cat seal yesterday and to thank you for all your communication. I will certainly use your company again.
Many thanks,
Nicola T
Sent from my iPhone
12 December 2020 12:25
Subject: Re: Jellycat Wiley Whale Order
Diane
Thank you for your quick reply.
Both the gentleman I spoke to and yourself have provided impeccable customer service. Cant thank you enough. Will be purchasing from you again.
Merry christmas to you all.
Kind regards
Sohie
09 November 2020 12:45
Subject: Re: Happy customer
Hi,
I just wanted to say thank you so much for my order.
I’m in love with my jellycat polar bear and thank you so much for quick communication and shipping. I recommend Fleurtations to everyone!!
Best wishes
Tess
07 November 2020 12:52
Subject: Re: Jellycat Dancing Darcey Piglets
Thank you so much for your prompt and efficient service. Order received this morning.
I have used your company before and will definitely do so again
Best wishes
Unity
27 October 2020 04:48
Subject: Re: Jellycat Order
Order arrived today. Thank you ever so much they are perfect and arrived safely!
Sent from my iPhone
Bella
26 October 2020 11:12
Subject: Re: Jellycat Order
Hi.
I had a call from a lovely lady before, because I had been trying to find out if my daughters birthday present of a Woolly Mammoth would be arriving in time for her 21st birthday tomorrow.
Yes, 21 and she wants a Woolly Mammoth. Anyway, the lady said the tracking showed it had been delivered this morning. And when I've looked, yes he was there stuffed in the mail box!
So, just wanted to say it's come, and thank you for a good service.
After a lot of price and availability searching on the Internet, you have the best prices and a lot more available stock than anywhere I had managed to find.
So thank you, its nice to get a decent service from a company.
Best wishes.
Thanks, Debra
15 October 2020 21:20
Subject: Re: Jellycat Order
Thank you
I just wanted to say thank you so much for your excellent service. I recently ordered 3 jellycat monkies and 1 jellycat bunny. Why 3 you may ask!
Well, I have a 9 month old granddaughter, Edith who had 2 bunnies, 1 for home and 1 to keep at our house.
Having almost lost one when taking her out in her buggy, and having started nursery last week, I decided to order another bunny from your website ( being more reasonable than other companies). Now we have a spare to allow one to be in the wash as she won't go to sleep without bunny!
My eldest daughter is now expecting a baby boy in January. When I said I would buy a toy of her choice for my new grandson she chose a jellycat monkey.
I therefore decided I should buy 3, for the same reasons as having 3 bunnies!! They are so cute and soft and I am more than happy with my purchase from you.
I certainly would not hesitate to buy from you again and will recommend you to my friends.
Many thanks again.
Regards Mandy
15 October 2020 20:20
Subject: Re: Jellycat Amuseables to USA
Hello!
I just received my first order from your company and I wanted to say thank you from the States!
My children were so excited to receive their jellycat toys and there is happiness all around. We have placed another order today because they refuse to share!
Thank you so much for your fast shipping and excellent service especially during these trying times.
Much appreciation,
Michelle
Nashville
USA
10 September 2020 12:55
Subject: Re: Enquiry about Fleurtations - Jellycat Jumble Puppy
This is fantastic news! I had to double check to make sure it wasn’t a dream!
I’ve transferred £38.34 for the two teddys and tracked and signed postage.
Many thanks
Tegan - Western Australia
From Fleurtations - On finding out that we still had Jumble Puppies in stock and could ship to Australia
02 September 2020 13:22
Subject: Re: Jellycat Beech Leaf £25.70
HI
Just to say same has arrived, thank you for the excellent packaging and service.
I will recommend.
Lorraine Rawlinson
01 September 2020 15:51
Subject: Re: Jellycat Order
Superstar thanks a million x
Amy Grant
18 August 2020 23:27
Subject: Re: Jellycat Order
Hello,
I've ordered twice from you guys now, and you're amazing
My niece and myself are huge Jellycat fans, and we live in Canada.
Thanks for your business and I look forward to placing more orders in the future.
Rebecca Peters
Canada
18 August 2020 09:55
Subject: Re: Jellycat Harry Panda Cub Large
Hello,
I just wanted to say a big thank you for delivering my daughter’s panda so quickly!
It arrived on Saturday morning and we were able to give it to Alice on her birthday. She said it was her best present ever!
Thank you so much...what great customer service you provide!
Kind regards,
Mary
13 August 2020 12:13
Subject: Re: Jellycat Dexter Dragon
Dear Sir/Madam,
I just wanted to say thank you for the care taken when sending thIs gift to my son.
He was thrilled by the note being tied around the dragon’s neck and truly believes it sent itself to him to be a pet!
Thanks again
Emily
Sent from my iPhone
12 August 2020 18:25
Subject: Re: Jellycat Large Sacha Snow Tiger
Hi,
Just to say thanks for such an efficient service in our recent orders for jellycat toys. Really appreciate getting them shipped out and delivered so quickly.
Cheers,
Martin
02 July 2020 17:17
Subject: Re: Fleurtations Order
Dear Diane
The Jellycat Octopus arrived today and my granddaughter was over the moon with it! It was a present for having 'no holidays this year'!
Thank you for the quick delivery, too.
Kind regards
Pat
01 July 2020 17:57
Subject: Re: Thank you!
..... for super-speedy response to my order for two little monkeys. What excellent customer service.
The Jellycat animals are all so good and these plush babies will thrill my birthday 3 year old granddaughter, to be twins for her faithful beloved bigger monkey (called Oo aah)
And I love your name. Hope Fleurtations makes it safely through these dark times.
Jan Law
Sent from my iPhone
11 June 2020 02:42
Subject: Re: Fleurtations Order
Thank you for your reply Diane!
Great news it arrived this morning, he is beautiful and well worth the wait. Thank you for your excellent service. I will definitely be recommending and buying from you again
Regards,
Megs
10 June 2020 11:47
Subject: Re: Fleurtations Order
Dear Sirs
Further to our recent order, I am pleased to advise that it was delivered this morning by Royal Mail.
I would like to record that I have been impressed with your service, and the speed of delivery, and would not hesitate to recommend you to others.
Yours
John Haynes
03 June 2020 20:22
Hi,
I just wanted to say thank you for the update. I absolutely understand there are likely to be delays at the moment but it was really nice to get such an informative update from you. The back in stock dates gave me a good indication of timeframes.
The item ordered is for my 7 year old son who unfortunately had his birthday in lockdown. He also completely understands and isn’t at all upset.
We hope all your customers are patient and understanding with you in these very strange times.
Stay safe and we appreciate everything you are doing.
Kind regards
Caroline
30 May 2020 11:39
Subject: Re: Thank you so much
Just to say a big thank you just received my order which I am so pleased with and well packaged
I’m attaching a picture of my grandchildren’s new furry friend’s and books!
From Lynda
Sent from Yahoo Mail for iPhone
27 May 2020 11:39
super quick delivery of my jelly cat 🐎. answered emails quick too. very pleased thank you 😊
From Helen Spendlove-Hilder
From Facebook Reviews https://www.facebook.com/Fleurtations/
07 May 2020 08:51
I absolutely adore fleurtations- amazing prices and super quick delivery..... love love love them xx keep going fleurtations you are fantastic! Xxx
Laura Pritchard
From Fleurtations Facebook
07 May 2020 08:51
I absolutely adore fleurtations- amazing prices and super quick delivery..... love love love them xx keep going fleurtations you are fantastic! Xxx
Laura Pritchard
From Fleurtations Facebook
05 May 2020 05:46
Subject: Re: Fleurtations Jellycat
Thank you Diane!
Our Internet has been in and out so this is my first chance to reply back. I appreciate your time and care with my order.
Your customer service is outstanding.
I know these are difficult and uncertain times for everyone, and I hope you and your loved ones are doing well.
My best wishes and great thanks,
Kevin
04 May 2020 16:06
Subject: Re: Jellycat Order
The delivery was received this morning and it went down a treat!
Thank you so much for adding the message as it certainly made for a very special gift.
Best wishes,
Jonathon.
02 May 2020 13:23
Subject: Re: Jellycat Dexter Dragon
Dear Diane and all at fleurtations,
Just to say a huge thank you.
Dexter Dragon arrived today. He is a very welcome addition to the family and came at the perfect time.
We cannot believe how soft and tactile he is. Very carefully wrapped too.
Thank you very very much.
Best wishes Moyra.
Sent from Windows Mail
22 April at 16:04
Gemma Holland recommends Fleurtations.
Great service 👍 quick delivery, fast response to messages, an all round friendly place to shop! Would recommend to others. I've placed several orders and will continue to do so.
Thank you Flurtations!
From Fleurtations Facebook
19 April 2020
I had a great first experience! I ordered some JellyCat plush and they accidentally sent me the wrong whale. There’s three and all their names start with W so it’s an easy mistake to make!
They either said I could send him back or keep him for 50% off so I decided to keep him. Wiley arrived today, with my two teacups and I am in LOVE! He is incredible and definitely worth the wait.
It didn’t even take two weeks for them to arrive to California for both of my orders! I definitely recommend Fleurtations!
From Melissa in California, USA
From Facebook Reviews https://www.facebook.com/Fleurtations/
18 April at 12:30
Ashleigh Williams recommends Fleurtations.
Jellycat ordered arrived today!
Absolutely delighted with the service and quality of the goods. Packaged well and even at an uncertain chaotic time like this still came on time.
Thanks very much I absolutely love my stuff!
From Fleurtations Facebook
18 April 2020 14:11
Subject: Enquiry about Fleurtations
Hey there Fleurtations,
We thought we’d send you a wee picture of what happens when we gather all the Jellycats in the house together ......
they’re almost all from your website and we think you’re just great!
Thank you.
Hope you’re keeping safe and weathering this storm.
From
Co Fermanagh
N. Ireland
16 April 2020 18:04
Thank you very much for great service!
My two grandchildren, Sylvie and Nina were delighted with their jellycat bunnies🐇
Stay safe and my thanks again😘
kind regards Jennifer Wilson
2nd April 2020
Subject: Thank You
Morning,
I wanted to say a huge thank you, we have just received the blossom bunny. To some this may not seem an essential item but to us this has just made our little families day. We are expecting a little girl in the middle of June, I will be in lockdown until she arrives.
We all feel very unprepared for her arrival as we haven’t managed to get many things together for her. One thing we really wanted was to take our son who is 4 to choose her a special gift.
Unfortunately we haven’t been able to go out so we used your website, and Joseph choose blossom. I can’t tell you what it means that one, I have blossom to go to hospital with me, but also my daughter will her first little cuddly toy.
Thank you again,
best wishes
Jenna
05 March 2020 11:32
Subject: Thank You
Hi,
Just received our order, Jellycat Sparks the Dragon. Item is amazing and exactly as described. Cant fault your quick service or great price. Very professional and a pleasure to deal with. Will happily buy from you again 👍
Thank You
Lara
Sent from my Samsung Galaxy smartphone.
10 February, 2020
Very helpful and great service happy with our jellycat bunnies 😊
Amanda Jane
30 January, 2020
Super happy with my purchase.
Thanks so much Fleurtations...
My little girl is 3 in May. She has had a jellycat bunny since birth. Her other was looking very worn and tired...
Super quick delivery has just been and i have a super excited girlie...xx
Caroline recommends Fleurtations
Wakefield UK
4th December, 2019
Thank you for your honest business.
I ordered a toy via your website a week ago and it just arrived today.
The selection on your website is ample, I found what was not in stock in the other shops, and prices are lower than in many other places I saw on the web.
Delivery was fast. Very smooth and pleasant purchase.
I wish you all the best and will come back soon.
Best regards.
Nikita Nikitin
30th October, 2019
Subject: Re: Jellycat Order
Thankyou for your excellent service and efficiency in processing this order.
Thankyou for making my darling granddaughter, so far away in New Zealand, a very happy wee girl, helping to keep the magic of Christmas alive.
With very warm wishes
Linda Argent 🎄🎅🏼
28th October, 2019
Subject: Unicorn and princess bag
Dear Diane
I have just received the bag which I am delighted with and want to thank
you for your help with my order!!
As I am not a frequent on line shopper you put my mind at ease.
I am sure my little granddaughter in Australia will love it.
Thank you so much
From a very happy customer
Violet
Sent from my iPhone
15th October, 2019
Subject: Jellycat Bonbon
Hi Diane,
Thanks for the customer care. Of course I am happy to wait, and my granddaughter will be away for a couple of weeks over half term.
Be a lovely surprise when they get back.
Cheers Diane. Impressed with my first dealings with Fleurtations
Best wishes,
Cathy
Sent from my iPad
24th September, 2019
Subject: Elves
Hi I just wanted to say that your elves look so magical and that my
grandchildren and every child/adult would love them at Christmas time
Sent from my iPhone
Valerie
20th September, 2019
Subject: Thanks!
Hello fleurtations,
I just wanted to say a huge Thankyou for my bunny- I ordered a jelly cat medium twinkle bashful bunny, and I’m over the moon with it! Your prices are great, your p and p is sensible,
and I’m going to order regularly from you as I’ve started to collect bashful bunnies now! You are a really honest and lovely company.
Just wanted to say a huge Thankyou, and best wishes
☺️Laura Pritchard x
Sent from my iPhone
30th March 2019
Hi , I just wanted to say thank you for my recent order.
The items are beautiful and it was a quick delivery and hassle free.
I am so impressed that I have just put another order in (for presents from my terminally ill husband to give to our daughter when he has gone).
Thank you so much, I know that she will treasure them.
Big loves ❤️
Julia Whitby
Sent from my Huawei Mobile
09th February 2019
Subject: Jellycat
Hi
Just to say thank you so much for the prompt delivery of my order for a Jellycat Lovely Llama, a present for my granddaughter’s 7th birthday.
It’s beautiful, and I know she will be thrilled with it!
Thank you again, I shall definitely order from you when I need anything similar.
Kind regards
Ellen Richardson
Sent from my iPad
22nd December 2018
Subject: Jellycat hit
This “Odette” lives in Houston, Texas (USA) and is very much a member of the family .... as you can clearly see!
Alexandra Gibson Moses
10th December 2018
Subject: Re: RE: Enquiry about Fleurtations
Thank you!
I have received him. A very lovely lobster! I love it so much!
Agatha
8th December 2018
Subject: Re: Fleurtations Order Number
Hi,
Odette arrived today and is super cute!
Thanks Sara
Sent from my iPhone
7th December 2018
Subject: Testimonial
Hello,
Please add this to your website:
Thank you so much for the jellycat shark which I received 2 days after ordering it.
I had searched all high street stores to no avail and it was the only thing my son wanted from Father Christmas!
Not only was the ordering straight forward with free, fast delivery you also sold it cheaper! I will be back on your website very soon I’m sure.
Thank you so much and kind regards
Rachael Morris
Sent from my iPhone
25th November 2018
Hello,
We received the fleur mouse, thank you very much !
To be honest I was a bit surprised. I'm in your debt, I hope everything will be fine next time so I can pay you for your outstanding services!
Best regards,
Romain
28th October 2018
Thank you for sending Georgie. Walt is very happy.
From: Iona MacLeod
Sent from my iPhone
24th October 2018
Hi
Thank you so much for the great service and brilliant communication. We received our order today as promised which means our little girl with have her toy to take to hospital with her tomorrow. >
I am quick to criticise when something is not done when promised so it’s only right that I commend a company when something is done correctly, so thank you once again for all your help.
I will have no hesitation in purchasing from you again in the future.
Kind regards
From: Duncan Ramsden.
Sent from my iPhone
13th September 2018
Just wanted to say that I have placed 2 orders with you in the last two weeks, and your service has been impeccable.
Well done, and thank you so much,
From: Susan Hider
04 September 2018
Wow, that was fast!
I have just received the monkey, great service!
Gold medal for you guys :)
From: Clari Garrido Lobo
26 November 2016
Thank you!!!
Margaret Conway
Sent from my iPhone
28 November 2016
Thank you so much! I just received it today!!
It is just what I wanted, my granddaughter has had a white kitty similar since birth & due to the loss of a real black kitty she has wanted a black stuffed one for a yr!
I knew Jellycat was nice & saw your offer, it's PURRFECT!!! 😻.
Thank you!!!
Margaret Conway
Sent from my iPhone
25th November 2016
Ah Tian, bless you! What a lovely email, thanks so much. Great news about Lenny!
They are just gorgeous. My daughter received one for her birthday and its so nice I thought I'd investigate the collection.
I think my kids will be very happy this Christmas when they discover them all.
And I'll know where to come for future additions to our collection, you've been an absolute pleasure to order from.
Have a great weekend too and no doubt we'll cross paths again soon :-)
Best wishes
Lisa
19th November 2016
Good Morning,
Regarding my prior email my sincerest apologies as the item had arrived.
However the item was placed in my garden without my knowledge with no delivery note through the door, my partner happened to find it this morning.
Due to the item being well packaged it was perfect so many thanks.
kind regards,
Bethany Cragg
18th November 2016
Thank you Graeme excellent customer service will look forward to getting mumble!
Kind regards
Victoria
Sent from my iPhone
18th November 2016
Hi,
I also wanted to say what great customer service I have received from you.
Compared to others that I have received lately this have been excellent, thank you.
Kind regards
Amanda
15th October 2016
Hi there,
Parcel is here safe and sound!
Thank you once again for the speedy delivery! The bear is perfect for my sisters little one!
Many Thanks!
Louise Campbell
Sent from my iPhone
17th September 2016
I've got a huge bushful beige bunny this morning; so adorable!
Everyone who sees jellycats falls in love with them and asks me to get one for themselves.
So I'll make another order soon. Thank you very much for Jellycat
Kyoko Ui
Twitter Review
18th August 2016
Subject: Thank you for bushful bunnies.
Dear Becky
Thank you for having delivered my Jellycat's bushful bunnies for me safely.
I received them this morning.
They are absolutely as adorable as every other Jellycat's mates. I love all of them.
I'm leaving Japan for the U.K. next week.
I look forward to visiting your beautiful country.
Best regards,
KYOKO UI
iPhoneから送信=
18th August 2016 18:23
Hi
I received today my order and I love it!!
Thank you so much!
I will recommend to my friends and will buy again.
Thank you very much!
Clarissa
Israel
15th August 2016 13:20
Thank you for your prompt reply and resolution.
It is nice to deal with an honest, customer-centred company.
Thanks,
Amy :-)
12th August, 2016 05:25
Dear Becky,
I've got my parcel of Jellycat's Fern Fawns.
They're absolutely adorable!
Even though I bought them for my older sister and her friends, I just don't want to give the Fawns to them....
Thank you so much.
Everyone in my family loves Jellycat's, my 15 years old nephew as well.😊
Kind regards,
Kyoko Ui
iPhoneから送信
26th July, 2016
Subject: Bunnies have arrived
Hello
I just wanted to let you know that the bunnies from both of these orders have arrived safely, and to thank you for your excellent customer service once again.
The bunnies are much loved, and we are so grateful to be able to get them across the pond. You guys are great!
Thanks again
Best
Claire Stott
Ottawa, Canada
24th June, 2016
Hello Diane and Becky,
I want to thank you for re-sending my order and let you know how much I love my Silver Kitty Catseye accessories!
I had been unable to find all of them anywhere else — in stores OR online — and they only took a week or so to get here. Now I can’t wait for my next trip so I can take them with me. :-)
Thanks again,
Gayle Rickards
Bellevue, Washington, USA
4th June, 2016
Subject: Thank you for my Jellycats
Hi,
I made an order of Jellycat's soft toys.
I've gotten it a couple of days ago.
The Snowy bear was exactly which I had been looking for!
I love them.
I appreciate for your quick delivery and good value.
Best regards,
Kyoko Ui
iPhoneから送信
20th May, 2016
Subject: RE: Fleurtations Order Number:951394
Just to let you know that I have received the bashful lion at work today. Thank you so much for such excellent customer service!
Kind regards,
Caroline
19th March, 2015
Thank you
Foxy (Cordy Roy Fox) arrived today, speedy service, excellent product
Judith
18th March, 2015
Dear Diane,
Thank you so much!!
My daughter has fallen in love with Jellycat stuffed animals but I can't find any cute fabric ones here in the US.
I saw your web page and was amazed at the adorable bunnies you have!!
I hope it is OK that I have given your web page to my mom and friends so they can order as well? So excited!!
Thank you again,
Robyn and Kynley
USA
10th March, 2015
Hello
well my Jellycat Cottontail Huge Bashful Bunny came today, just one day after you sent it.
What speedy service. He's lovely.
The colours are so different, grey's, beige, golds, silver and cream. He's different colours all over and the fur is so silky soft just like a real rabbits fur.
He's also nice and big. Much bigger than the large sizes I have in beige and black and white. I love the Bashful rabbits.
When I opened the wrapping I said 'Wow he's gorgeous' and I had to cuddle him straight away.
I love the Jellycat range. They're so different and I've collected lots over the years.
Your store sells such a large range and is the cheapest I've seen.
So happy. Will definitely buy from you again
Thanks again
Jan Sorby x
6th February, 2015
Hello Diane
I've just called & paid for the Bambina puppy with your colleague.
Huge thanks to you, I feel like I've searched the 4 corners of the (online) world over the last few months so thank you for letting me know that you had one.
Exceptional customer service!!
Have a great weekend
Hx
2nd February, 2015
Thank you, Diane
I so appreciate your time. I'm thrilled to have found what items I have (Marie Antoinette Storage Tin and Carry Bag).
All the best and thanks again.
Victoria
California, USA
20th January, 2015
Huge bunny arrived this week. He's gorgeous and well worth the wait (he was still on the boat).
Thank you
Chrissie xxx
12th January, 2015
Yes we did! (receive the order)
Super thank you again! Will be ordering again soon.
Thanks
Gemma
2nd January, 2015
Hello Graeme
Thank you for the email.
The parcel arrived the following day.
The product is perfect and we're very happy with the service
Thank you again
Regards
Peter
20th December, 2014
Hi
I just wanted to say I ordered two little Jelly Cat ducks from you and they both arrived next day.
I am so grateful and pleased for the brilliant friendly service, thank you so much!
I will not hesitate to recommend your online shop to anyone!
Merry Xmas to you,
and thanks again,
Wendy
20th December, 2014
Diane
How can I thank you?
My parcel arrived and you have made my Christmas
Merry Christmas and a Happy New Year.
Karen
18th December, 2014
Diane,
Thanks for the fast delivery.
Merry Christmas and Happy New year.
Ying
17th December, 2014
Hi Diane,
The dragon arrived this morning, thanks, which is brilliant service!
Kind regards
Charles
3rd December, 2014
Thanks Diane, much appreciated. You have a great website. I've recommended it to friends! Do you have a Facebook page? (reply: yes we do)
Hayley
11th November, 2014
Thanks Diane
The order arrived today, am delighted with it.
The Christmas shopping is well under way now!
Regards
Susan
13th October, 2014
Thank you Diane
Such great customer service - and 'Dexter' is a definite hit.
All the best
Rachel
15th May, 2014
Thanks Diane for the prompt revert
Wu
25th March, 2014
I have my first Jellycat! :D Her name is Honeysuckle and she is a grey Fuddlewuddle bunny. SHE IS JUST SO SOFT!!!
Lydia (posted on the Jellycat Community page - Google +)
25th March, 2014
What a great choice of Jellycat toys! From a new fan 'Budding Gifts' who buys them for baby bouquets
Suzanne
6th February, 2014
Hi Diane
Just a little note to say the last part of my order arrived safely this morning.
Thank you very much for an excellent service.
This was the first time I have purchased from you and I found your jellycat products to be competitive and I would certainly recommend your goods and the service you provided very highly.
All good wishes
Sue
23rd January, 2014
Just wanted to let you know how pleased I was with my recent order.
I purchased four of each of the Jellycat Slackajack monkey, lion, and bunny for my grandchildren and they arrived in great order and quickly.
This was a pleasant surprise as I am in the United States and my prior experiences with shipping from the UK have been slow.
I have given four lovey's to each of my grandchildren when they are born. One for daily use, one for each grandma, and a back up, just in case.
The style I gave before is long gone so I'm stocking up! I just ordered four more to make sure I have plenty. Thanks for shipping to the US!
LaNell Strobot
USA
19th January, 2014
Dear Sir or Madam,
I am writing to thank you for your excellent service. I ordered two bears on Thursday evening and couldn't believe that they arrived on Saturday morning!
Having had some very frustrating internet service from other companies over Christmas I felt I wanted to say how pleasing it was to have such amazing customer service.
I will recommend you to any and everyone and I wish your business every success in the future.
Yours sincerely,
Vicky Jenkins
Deputy Head (Academic)
Cheltenham College Preparatory School
12th December, 2013
Hi, just wanted to let you know my parcel arrived safely today, the rabbit (Bashful Bluebell Bunny) is absolutely wonderful and I am sure my mum will love him!
Thanks again for being so helpful and quick to respond to my emails.
Kind regards
Zeni
6th December, 2013
Afternoon Graeme
Order (Betsy Bunny Sleeptime and Poppet Bunny) received today and as gorgeous as ever.
I will have a happy little girl on Christmas morning.
Thanks again for taking the time to email me last night.
Kind regards
Cheryl
20th November, 2013
The (Jellycat Tiggalope) sheep arrived today. Thanks for the prompt shipment. We love it. We bought it for our second daughter due shortly.
Our first has the goat. Great products.
Matt Steffel
Boulder, USA.
19th November, 2013
Thank you,
have received them (Le Mouse x 2) brilliant service.
Rachel
14th November, 2013
Hello
I am writing to say how pleased I was to receive my order (Huge Bashful Cottontail Bunny) this morning, just the day after I placed the order!!!
I feel that I must congratulate you and your team on such wonderful service.
Regards
D.Strickland
2nd November, 2013
Good Morning,
Yesterday morning I ordered a Jellycat Elephant as a gift for our Grandson who is due to arrive on the 1st December.
I was totally amazed to receive the item this morning and would just like to thank you for you speedy and courteous service, its was am absolute pleasure doing business with you and may I wish you continued success.
Yours sincerely
Cherie Kirk (Mrs)
3rd October, 2013
I received the Vintage Elephant today and was very pleased with how adorable he is and I'm so excited that you were able to get him to me so quickly.
You have a true blue customer pleased in a way that only an 'elephant' will never forget.
Thank you
Cyndi M
28th September, 2013
Hi Graeme,
Further to our conversation, and your accommodating approach as to card security issues, I'm delighted to have received a substantial part of my order.
Your prompt despatch is a credit to your company.
Thanking you again for your excellent customer service, and assuring you I will be a returning customer.
Regards,
Tony
14th September, 2013
Dear Fleurtations
Just to say thank you for your prompt despatch and delivery of the above order (Jellycat Blossom Grey Mouse x 2)
It was a great surprise to receive the items the day after ordering - Well Done!!
Regards
Ian Perry
9th September, 2013
I am very pleased with my purchase (Jellycat Bashful Bunny) and the speed with which you sent it to me,
Thank you very much,
Robyn Kennedy (USA)
3rd August, 2013
My Order
Thank you so much for the quick delivery of 'Tiggalope Sheep' he is adorable!!!!
If any customers are looking for a beautiful soft toy I would recommend Tiggalope as he is absolutely gorgeous!!!
Also ordered the grey faced sheep to sit in my car xxx
Many thanks again
Karen
4th May, 2013
Hi,
I just want to say a huge thank you for the fantastic service. I placed an order 1pm Friday and recieved it 12:15pm on Saturday and that was with free postage, amazing.
Items were well packaged as well, so you obviously don't try to cut corners there.
I will recommend you to others and bookmark your site and will have no hesitation in using your services again.
A lot of companies could learn a lot from you.
Best wishes for the future and thank you
Norah Macphee (Isle of Lewis, Scotland)
14th April, 2013
Hi,
We recieved the (Skiffles) cat! It is perfect! Tuesday, we lost our sweet white 8-year old cat Tony due to illness.....I am 5 months pregnant and looked for a white sweet cat for the baby, looking like Tony and I found it at your store!
Thank you so much!
Kind Regards
Annemarie (The Netherlands)
21st March, 2013
Dear Diane,
The (Jellycat) Duckling came. Thank you for your attention, helping me with the order.
Regards
MCristina
16th February, 2013
The first package arrived today and was perfect, can't wait for the second.
That was such fast shipping and they were great prices.
I will be using you from now on for my Bashful Bunny needs! They are so hard to find, especially the special edition ones.
Abby
29th January, 2013
Hi
Just a quick email to say a huge thank you for my recent Jellycat order. I only placed the order yesterday and couldn't believe it when the postman handed me the parcel this morning!!! What amazing service.
I recently found out that there were two limited edition Jellycat bashful bunnies with the same names as my little girls (Maisie and Millie), who already adore anything Jellycat, and so I spent yesterday morning searching for places that sold them.
Most Jellycat stockists online didn't have them on their websites. Not only did you have stock of both rabbits, but you were also selling them at the lowest price, and with free delivery.
On top of that you managed to get them out to me in less than 24 hours.
Thank you, thank you, thank you.
Hannah Dodson
25th January, 2013
Hello
Just emailed to say the order arrived less than 24 hours later - thanks for such a speedy service and the goods are perfect.
Alison Rogers
9th January, 2013
Hi there
May I just say how impressed I was at the speed of my delivery (bunny keyring and big bunny)
Many thanks
Mrs Gilbert
29th December, 2012
Hello, just to say a very big thank you for the speed of delivery.
I love the Catseye range and they make great gifts. I have bought from your store a few times and have always been impressed.
I plan to keep popping back!
Many thanks
Jo
22nd September, 2012
Many many many thanks to all of you for my lovely Cat!!
I have got the parcel and my son is very happy!!!
Once more, thanks a lot!!
WBR
O Titov
13th July, 2012
Hello Fleurtations Staff
Allow me to say a few words of thanks to you - just recieved those three Truffles Sheep today.
They're awesome and so are your services and the fact that you ship worldwide. Thanks a lot!
Wish you all the best
Alex Popenkov
RUSSIA
12th June, 2012
Hi
I recieved the package
Thank you so much for your help my daughter now have 4 of them so she can loose one or two there will be no drama
Regards
David Guillet
FRANCE
11th April, 2012
Thank you so much for my order. I love the range and will be using your company in the future - an excellent and speedy service!
Regards,
Tracy J
30th March, 2012
I have been delighted with the services I have recieved from your company over the last few days.
One armadillo and one small rhino to complete my (grandfatherly) mission!
Long may your great service continue,
every good wish,
Chris
14th March, 2012
thankyou so much for my goods that i am really pleased with and also thankyou for your speedy delivery,
yours,
Mrs T Rolf
12th March, 2012 Hello, I've recieved the item. It is lovely, many thanks.
9th March, 2012 Many thanks. You're a reliable company to deal with, and I'll def buy my Jellycat off you in the future!
8th March, 2012
Thank you SO much for the quick delivery of this order, I was quite astonished when it arrived this morning after only
placing the order yesterday afternoon - our four month old son, Rory, is delighted with his new toy!
7th March, 2012
Many thanks,
I am amazed, I have just recieved this item in less than 24 hrs.
What fantastic service, I'm well imppressed
Denise D
1st March, 2012
Hi
Just wanted to say the teddy arrived today, thank you very much for a great service and keeping me updated.
Regards
James
24th February, 2012 Hello, My beautiful monkey arrived this morning! Fantasdtic service..thankyou...!
9th December, 2011
Hello
Yesterday I placed an order with you and I have recieved it today
This is the first time I have used your company and I just wanted to say thank you for the excellent service, the website was easy to use, the order arrived the following day and the items were excellent!
Thank you
Danielle R
10th October, 2011
Hello,
I want to thank you for very fast post delivery.
Our little girl is so happy, because she wanted the same kind (of soft toy) as the older sister's pink rabbit and the easiest way was to order the rabbit in your (online) store.
If someone is looking for Jellycat toys, I will recommend YOU!
Sincerely
Kaisu Lappalainen
Finland
14th September, 2011
Just a quick email to express how delighted I was with the super fast delivery of my order (Bunny Gallery Wash Bag, Owl Glasses Case and Kitty Face Wash Bag)
and the lovely quality of the items I recieved.
Brilliant!
Anna x
Sent from my Blackberry wireless device
5th September, 2011
I just wanted to thank you for how quickly and efficiently you processed my order - thank you
Sent from my (Alex) iphone
3rd September, 2011
I am just writing to thank you for such brilliant service. Bashful Chick arrived on the 2nd September, 2011.
This was an emergency!!! original chick was left in Lanzarote on 31st August and my Grandson would have been distraught if he had realised.
No way did I think that "Chicky" would arrive in time to save melt down!!!!!
Well done to you all
Many thanks
Maureen
11th August, 2011
Hi
Thank you for the speedy (Jellycat Slackajack) monkey delivery. Charlie loved the note and has taken Monkey to bed with him
Thanks Again
Charlie's Dad
17th July, 2011
Hi!
Thanks for the speedy delivery and good communication - the products (Jellycat Catseye zip purses) are lovely!
Thanks again
Hayley
15th July, 2011
Thank you so much for the quick turn around of my little girls "Heidi" (Jellycat Bashful Bunny) I only ordered it yesterday morning and it has arrived in this mornings post!!!!
She loves it and can't wait to take ot to bed!!!
Thanks again
Justine Cooper
25th June, 2011
Thank you so much for the fast shipping of the cute Furballs. My wife loves them, they're so soft and cuddly.
Happy regards
Rodadiwan (Netherlands)
6th May, 2011
Hi there,
Just to inform you that my little bunny (Blossom Cream Bashful Bunny) arrived safe and sound in good old South Africa (where things are known to go missing!!).
Thank you so much.
Warm regards
Jill Elliot
4th May, 2011
Hi, I just wanted to say how impressed I was with the speed of delivery and standard of service.
And, I like the (Jellycat Catseye) bag and purse too!
Many thanks
Jo Petite
29th April, 2011
Thank you very much for your kind message, I couldn't resist ordering this cute creature and I hope it will get here soon enough for the birthday of a little boy!
I really appreciate your assistance.
Have a nice weekend
With my best regards
Lel
12th April, 2011
Dear Fleurtations,
Four of the parcels have arrived. I am just sending you this to say that Matilda Hen is amongst them and I am so thrilled with her.
I have shown her to the cats - not impressed - and can't wait to show her to my children, four of them, when they come home from school.
She was supposed to be a present for them but now I'm not so sure! Sometimes you just can't let go.
Thanks again for your help with my order. You have given very good service and I'm sure to be back for more.
Kind regards
Diana Wilson,
Hobart, Australia
22nd March, 2011
Order recieved this morning (Large Truffles Highland Cow). Excellent service. Many thanks. (Order placed on the 21st March, recieved 22nd march)
Kate McCelland
6th March, 2011
Thank you for your fast shipping both bunnies arrived safely
Happy regards
Christa Jepsen (The Netherlands)
12th February, 2011
Items recieved super fast, packaging and presentation wonderful, in all totally impressed, a company that still cares about customer services these days!
Thanks, you've secured a customer in me X
4th February, 2011
Just to say a very big thank you.
An order placed yesterday (by my mum) has been recieved this morning....You have made her autistic grandson absolutely ecstatic.
He now has a Jellycat jaguar to add to his collection and his joy this morning was priceless.
Excellent customer service, (professional, friendly and polite) on both occaisions....and next day delivery as expected.
It has been a pleasure dealing with your company.
Regards
Doreen, Niki and Dominic
20th January, 2011
Hi,
Just to say that the Woolly Sheep Book arrived today - thank you for pursuing him!
I can't believe they are discontinuing him - he's great and I have bought 3 in total and the first two new mum's
wouldn't have been without him!
Tomorrow Woolly will be off on a long journey to Perth, Australia to the 3rd new mum!
Thanks again for your efforts.
Kind regards
Nina
19th January, 2011
This email was forwarded to us (Fleurtations Nottingham) by Vicky at Jellycat, London
Dear Vicky (jellycat employee)
You simply have to hear this!!!
I took your advice and wrote to every retailer in the UK, Germany and the US, I could find.
At Fleurtations in Nottingham, I hit gold!
They have 2 "Littermates of Gris" (Rumble Tumble Pigs) and I have emailed them that we will take both.
This is really amazing.
Thank you so much for helping us locate this "breed" - it was just what did the trick.
Sincerely,
Pernille
14th January, 2011
Hi,
I ordered 2 Jellycat toys for delivery to a BFPO address on Wednesday afternoon and they arrived this morning (Friday) - amazing!
Thank you for a fantastic service - I have a very happy little girl!
Rachel
8th January, 2011
Thank you very much for your prompt turnaround of my order (Clara Floral Friends and Special Edition Didi and Bonnie Bashful Bunnies). I am so grateful.
Warm regards
Ali Plowright
22nd December, 2010
Thank you so much for processing my order so quickly - the elephant arrived this morning, in time for Christmas!
Many thanks again
9th December, 2010
Hi
Thank you for the lovely Shaggy Baggy monkey which arrived today - my daughter will love him!
Many thanks
Kindest Regartds
Sharon Tatham
26th November, 2010
Hi. just a quick email to say thanks for the prompt delivery of Cordy "Roy" Croc and Cordy "Roy" Dachshund. Both arrived safely this morning and are being well looked after until Christmas.
Many thanks again
Graham Johnson
10th November, 2010
Wow! What speedy service! Many thanks for the order - I shall certainly order with you again in the future
Yours
J. Coppola
2nd November, 2010
Just to thank you for your prompt and efficient service - the parcels arrived safely this morning and the "Trangle" kitten and mouse are delightful! A friend has just had twin daughters and they will be perfect Christmas gifts
Best Wishes
June
19th June, 2010
Dear Sirs,
I wanted to take this opportunity to thank you properly for the fantastic service that you provide. I ordered two Jellycat mice for my sister's baby and told her to expect them within 3 working days.
She texted me the morning after I had placed the order to say that they had arrived and that she was really pleased with them.
I was amazed at the speed of delivery and the fact that it was free of charge. My sister was so impressed that she has kept your "with compliments" slip so that she can order from you herself in the future.
Please pass on my thanks to your staff for doing such an excellent job - I will definitely be ordering from you again.
Yours sincerely
Karen Angus
15th May, 2010
Many thanks for the prompt service - Jellycat Dormouse arrived safely on Friday and very cute!
Jane Conquer
Just to let you know that Bunglie Bear has just arrived safely and is being cuddled by my daughter as I write.
Thank you very very much for sending him so promptly - I have been looking for him for some time and was very
worried he had gone out of production so was extremely relieved to find him still available on your site.
Thanks again.
Nikki (a much relieved Mum) and Grace (a very contented girl !!!).
15th December, 2009Dear Fleurtations
Many thanks for sending my Tweedle Bunny so promptly, it really was super service
Many thanks for your help - much appreciated
5th November, 2009
Hi,
Recieved the Scrumpty Bunny rabbit this morning and I am very pleased with it and also very pleased with your fast and efficient service.
Thanks ever so much.
Kind Regards
Jacqueline
15th October, 2009Just to say thank you for the really speedy and fantastic service regarding Truffles Sheep,
Penguin and Sheep sticky notes pads, much appreciated.
Louise Turnbull
25th August, 2009
Hello,
I just wannted to write and say the biggest thankyou to you all for the help with my order. I was devastated when I found out that the Jellycat Bashful bear was being discontinued,
I wrote to so many places asking for their help, and no one replied, then I wrote to you and you were just so helpfull and tracked 2 down for me. I really appreciate all the trouble you must have gone to.
When I rang the lady was so helpfull on the phone and then they rang to let me know that the bears were on their way, they were sent on Monday and I recieved them on Tuesday, such fast delivery.
I can't tell you how happy I felt when I opened the package, that after months of searching I finally have 2 spares for my son.,
I will definitely be recommending you to all my friends and when we buy our son another jellycat toy either Tweedle mouse or Merryday tiger it will be from you, without a doubt.
Thanks so much
Best Wishes
Vee Smith and son (2 yrs)
22nd April, 2009
Just a quick thankyou for your prompt service. I ordered a Special Edition Woolly Mammoth late Monday afternoon and it has arrived this morning (Tuesday).
Thanks again
Liz
19th March, 2009 I visited Fleurtations around 3 months ago and on impulse bought a cute little bunny from the jellycat range for my 3 year old. The staff were great and the range of toys and teddies was huge. Since then she has not let her new friend leave her side and has named him 'bun-bun' I dread the day that 'bun-bun' goes missing but I know that I can easily get a replacement from the helpful staff at fleurtations - they even promised they could post one to me if I needed it urgently! Thanks for making my little girls bedtimes more peaceful Michelle x
11th February, 2009
Dear Fleurtations
Many thanks for sending my Jellycat Tweedle Bunny so promptly, it really was super service
Many thanks for your help - much appreciated.
Jan Lowe
12th January, 2009
With reference to my order 29306 for a Huge Piper Elephant to Cumbria I would like to say how amazed I was to recieve the toy so quickly - thank you very much for your fantastic level of service
Vicci
Telephone: (44) 0115 9618349
Opening Hours: Monday - Saturday 8.30am - 6.00pm